Deliver an omnichannel experience
With Vocalcom’s customer service software, all of your call center interactions across different channels are managed like a single conversation thread.
Vocalcom’s all-in-one call center and customer service software is a powerful and flexible solution for managing your inbound and outbound contacts across all interaction channels.
Whether your agents are in the office or working from home, give them the best technology: a comprehensive, intuitive customer service call center solution that facilitates personalized customer interactions across all channels.
Benefit from an intuitive interface with the full details of the customer journey across all channels to provide relevant and personalized responses.
Manage all of your customer interactions—over voice, text messaging, email, web forms, chat, instant messaging and social media—from our unified customer service call center platform. Its intuitive interface shows your agents the complete record of customer interactions across all channels, for a seamless experience.
Automatically route your contacts to the most qualified agent, manage your queues, adjust your customer journeys in real-time based on current events or the customer context, facilitate self-service and more. Our customer service call center solution was designed for an exceptional customer experience.
Access customers’ contextual information with a customer service platform that integrates with the leading CRM applications—Salesforce, Zendesk, Microsoft Dynamics, etc.And with the Vocalcom Salesforce Edition solution, manage your call centerdirectly from Salesforce!
Access intuitive real-time dashboards, activity reports and quality management tools to improve agents’ performance, achieve your business objectives and increase customer satisfaction.
Improve customer satisfaction and your agility with skills-based routing combined with an IVR system that can be adjusted in real time.
Optimize your teams’ productivity by giving each agent the ability to handle calls, chat, text messaging and social media simultaneously.
Deploy a wide range of tools to improve the quality of your agents’ work: call listening, whispering, chat, and voice and screen recording.
Choose the technology that best meets your technical, operational and financial constraints while enjoying the same features.
Vocalcom Salesforce Edition Insurance
Vocalcom Hermes Health
Vocalcom Hermes Utilities
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